Cancellation guarantee

We will refund your passes from 4 hours to 14 days if you request it no later than 5 days before the first valid day of the ski pass.

✅ Purchased on our online sales website Pass Le Grand-Bornand, passes not activated and not used (no passage through a lift gate)

✅ For any reason and without supporting documents.

✅ You can submit your refund request by email

Passes from 4 hours to 14 days purchased on our website through dynamic pricing are not covered: these passes are date-specific and are neither cancellable nor refundable.

When purchasing passes from 2 to 14 days online, you can take out cancellation & rescue insurance (cancellation possible up to the day before the first ski day for medical reasons).

Cancellation & rescue insurance >

The FLEX is a pass for non-consecutive ski days, available in 3 durations: 4 days, 5 days or 6 non-consecutive days.

✅ Purchased on the website Pass Le Grand-Bornand, pass not activated and not used (no passage through a lift gate)

✅ For any reason and without supporting documents.

✅ You can submit your refund request by email, until 11 April 2027.

You can submit your refund request by email for your Season Pass, until 11 April 2027.

✅ Purchased on the website Pass Le Grand-Bornand, pass not activated and not used (no passage through a lift gate).

✅ For any reason and without supporting documents.

The annual Magic Pass is non-refundable, whatever the reason.

Automatic renewal (when the renewed membership has not been used) may be refunded until 31 December of the same year.

Usage:

If your LIB Pass is lost or stolen, we recommend that you do not purchase a 4-hour or day pass, but contact a Le Grand-Bornand ski area ticket office as soon as possible to report the incident.

Any ski days used before the loss or theft is reported (including the day on which it is reported) remain payable by the customer.

In the event of loss or theft, the operator cannot subsequently be required to refund, even partially, any ski days already used.

Passes purchased at the ticket office because the LIB card was forgotten cannot be credited towards LIB loyalty benefits.

Find out more about LIB >